Company: Deal20one
Position: Logistics Officer
Location: Karachi, Pakistan
Job Type: Full-time
Work Mode: On-site
Deal20one is looking for a responsible and experienced Logistics Officer to manage daily courier operations, shipment tracking, delivery exceptions, and coordination with courier partners.
Key Responsibilities:
Manage daily shipments and monitor delivery statuses.
Follow up on pending, delayed, and undelivered shipments.
Handle delivery reattempts, customer refusals, and Return to Origin (RTO) cases.
Coordinate with courier companies to resolve shipment issues and escalations.
Follow up on lost, damaged, delayed, and disputed shipments.
Process courier claims and maintain accurate records.
Monitor return shipments and resolve delivery exceptions promptly.
Prepare daily logistics reports and maintain shipment records.
Identify recurring courier issues and help reduce return ratios.
Coordinate with internal teams to ensure smooth operations.
Requirements:
Previous experience in logistics, courier operations, or e-commerce operations.
Good understanding of Cash on Delivery (COD), RTO, delivery reattempts, customer refusals, and courier claims.
Strong coordination, follow-up, and problem-solving skills.
Proficiency in MS Excel, Google Sheets, and shipment tracking systems.
Ability to manage multiple tasks and meet daily deadlines.