Guest Relations Officer (GRO) at Tim Hortons

WE ARE HIRING – Guest Relations Officer (GRO)

Company: Tim Hortons
Locations: Rawalpindi, Gujranwala, Sialkot & Lahore

Qualifications

• Bachelor’s degree (preferred)
• 1–2 years of experience in customer service or hospitality
• Excellent communication and interpersonal skills
• Presentable personality with a professional appearance
• Female candidates are encouraged to apply

Job Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle customer queries, feedback, and complaints efficiently
• Ensure high levels of customer satisfaction and service quality
• Coordinate with internal teams to resolve guest issues promptly
• Maintain a positive brand image and strong customer relationships
• Monitor service standards and suggest improvements

Equal Opportunity Employer

Blue Foods Pvt. Ltd. is an equal opportunity employer and does not discriminate on the basis of age, disability, sex, race, religion, or pregnancy/maternity.