🍦 WE’RE HIRING | GENERAL MANAGER – OPERATIONS
Baskin-Robbins Pakistan is looking for an experienced and strategic General Manager – Operations to lead our growing operations and drive business excellence.
💰 Monthly Salary: Rs. 650,000 – 750,000
📍 Location: Lahore Head Office
🕒 Employment Type: Full-Time
📌 JOB DESCRIPTION
- Lead overall Operations strategy, driving business growth, operational excellence, and profitability.
- Own P&L and business performance, ensuring achievement of sales, revenue, cost, and profitability targets.
- Develop and execute strategic plans for store performance, expansion, new openings, and market growth.
- Ensure alignment with Baskin-Robbins international standards and global best practices.
- Lead Operations & Training functions, ensuring continuous team development and service excellence.
- Build and lead a high-performing leadership team through KPIs, coaching, performance management, and succession planning.
- Drive brand excellence across all outlets, including food safety, quality, customer experience, and SOP compliance.
- Collaborate with HR, Finance, Marketing, Supply Chain, and other departments to achieve business objectives.
- Identify opportunities for operational improvement and cost optimization while maintaining brand and service standards.
🎯 REQUIREMENTS
- Graduate/Master’s degree with 10–15 years of experience, including 5+ years in a senior leadership role within QSR, Food, or Retail.
- Strong experience in multi-unit operations, P&L management, strategic planning, and people leadership.
- Excellent communication and stakeholder-management skills, particularly with international/global teams.
- Strong strategic thinking, commercial acumen, and decision-making skills.
- Proven ability to lead teams, drive performance, and deliver operational results.
📍 Lahore Head Office