📢 We’re Hiring: *E-Commerce Operations & CSR Specialist* at jazaaglobal.
📍 *Karachi | 🕒 Full-Time*
Requirements:
• Bachelor’s degree in Business Administration, Marketing, E-Commerce or a related field.
• 3-4 years of relevant experience in e-commerce operations and customer service.
• Hands-on experience with Shopify, online marketplaces and order management.
• Strong understanding of order processing, order fulfillment, returns, refunds and inventory coordination.
• Experience in handling customer queries, complaints and after-sales support through WhatsApp, email and other communication channels.
• Good knowledge of product listings, website backend management and basic SEO.
• Proficiency in MS Office, ERP systems and customer service tools.
• Strong communication, problem-solving and multitasking skills with a customer-focused approach.
Key Responsibilities:
• Manage day-to-day e-commerce operations, including order processing, tracking and fulfillment.
• Handle customer inquiries, complaints and feedback through WhatsApp, email and other communication channels.
• Ensure timely resolution of customer issues and maintain a high level of customer satisfaction.
• Manage product listings, pricing, descriptions and inventory updates across online platforms.
• Coordinate with warehouse, logistics and delivery teams to ensure timely order dispatch and delivery.
• Handle returns, exchanges, refunds and order-related complaints efficiently.
• Monitor customer feedback and identify areas for improving the overall shopping experience.
• Maintain accurate records of orders, customer interactions and service-related issues.
• Coordinate with marketing, sales and operations teams to ensure smooth e-commerce operations.