Company: Bits Generation
Position: Technical Support Executive
Location: Karachi – Onsite
Job Type: Full-Time | Call Center & Customer Care
Bits Generation is hiring a Technical Support Executive to assist customers with technical issues, troubleshooting, product/service queries, and support requests.
Key Responsibilities:
Handle technical queries through calls, chat, email, or assigned channels
Identify issues and guide customers through troubleshooting
Resolve basic to moderate technical problems
Escalate complex issues to relevant technical teams
Record complaints, issues, and support actions accurately
Follow support procedures and escalation guidelines
Coordinate with technical teams and supervisors
Maintain professional and customer-focused communication
Requirements:
Strong problem-solving and communication skills
Basic technical understanding of software, systems, or digital tools
Good listening and explanation skills
Basic computer and typing skills
Ability to remain calm under pressure
Attention to detail and strong documentation skills
Intermediate/Bachelor’s preferred
Technical support, IT support, helpdesk, or customer service experience is a plus
Fresh candidates with strong technical and communication skills may apply
Growth Opportunities:
Senior Technical Support | Helpdesk Specialist | IT Support | QA Executive | Trainer | Team Leader | Escalation Specialist