Merchant Support Executive at Simpaisa

Simpaisa is hiring – Merchant Support Executive

Location: Karachi

As a Merchant Support Executive, you will serve as the primary point of contact for our merchant partners, assisting with inquiries, resolving issues, and ensuring smooth support operations across multiple communication channels.

 Key Responsibilities:
Respond to merchant inquiries via WhatsApp, email, and ticketing systems

Resolve first-line support tickets related to transactions, account access, and product information
Provide timely and effective solutions while maintaining high customer satisfaction
Document interactions and resolutions accurately in Zendesk

Collaborate with internal teams to escalate and resolve complex issues
Maintain professionalism and empathy in all communications
Stay updated on product features, platform updates, and industry best practices

Requirements:
Bachelor’s degree required
Minimum 3 years of experience in customer service/call center/support environment
Strong written and verbal English communication skills
Excellent problem-solving and interpersonal skills
Ability to work in shift-based schedules
Professional, reliable, and customer-focused mindset