Weโre Hiring โ Customer Support Representative
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Karachi
๐๐ฒ๐ฝ๐ฎ๐ฟ๐๐บ๐ฒ๐ป๐: Customer Experience Operations (CX Ops)
๐๐บ๐ฝ๐น๐ผ๐๐บ๐ฒ๐ป๐ ๐ง๐๐ฝ๐ฒ: Full-Time
We are looking for a ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ ๐ฅ๐ฒ๐ฝ๐ฟ๐ฒ๐๐ฒ๐ป๐๐ฎ๐๐ถ๐๐ฒ to join our team and be responsible for handling client queries, resolving concerns, and coordinating with internal teams to ensure smooth and timely shipment deliveries.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐
Handle customer queries, complaints, and concerns through email and chat.
Track shipments and provide timely delivery updates.
Coordinate with riders, operations, sales, and third-party logistics partners.
Maintain accurate shipment and customer records.
Prepare daily rider accounts and provide required updates.
*Support other customer service and shipment coordination activities as assigned.
๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐บ๐ฒ๐ป๐๐
Intermediate or Bachelorโs degree.
Fresh graduate to 1 year of relevant experience.
Strong communication, coordination, and problem-solving skills.
Ability to multitask and work effectively in a fast-paced environment.
Basic knowledge of shipment tracking and delivery processes.
Team-oriented, responsible, punctual, and professionally presentable.
๐ช๐ต๐ฎ๐ ๐ช๐ฒโ๐ฟ๐ฒ ๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐๐ผ๐ฟ
A customer-focused individual who is ๐ฟ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐น๐ฒ, ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐๐ถ๐๐ฒ, ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฒ๐ฑ, ๐ฎ๐ป๐ฑ ๐ฐ๐ผ๐บ๐ณ๐ผ๐ฟ๐๐ฎ๐ฏ๐น๐ฒ ๐ฐ๐ผ๐ผ๐ฟ๐ฑ๐ถ๐ป๐ฎ๐๐ถ๐ป๐ด ๐๐ถ๐๐ต ๐บ๐๐น๐๐ถ๐ฝ๐น๐ฒ ๐๐ฒ๐ฎ๐บ๐ to ensure a smooth customer experience.