Customer Success Specialist at outsourcetel

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭

📍 Location: PIA Road, Lahore

🕒 Timing: 7:00 PM – 3:00 AM

We’re looking for a Customer Success Specialist with solid experience in SaaS and Salesforce

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

Manage customer relationships, success, and renewals.

Understand client needs and provide timely, effective support.

Use Salesforce for account tracking and issue resolution.

Guide customers on product usage, best practices, and adoption.

Identify growth and upselling opportunities.

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

Bachelor’s degree or equivalent.

Proven experience in Customer Success or Account Management within a SaaS environment.

Strong knowledge of Salesforce CRM.

Excellent English communication skills.

Organized, proactive, and able to manage multiple clients efficiently.