Customer Service Representative CSR at MUSHQ

We’re Hiring – Customer Service Representative (CSR)

MUSHQ is looking for a Customer Service Representative (CSR) to join its E-Commerce Department.

Key Responsibilities

• Respond to customer inquiries via phone calls, WhatsApp, email, and other communication channels.
• Provide accurate information about products, services, prices, orders, and company policies.
• Handle customer complaints and resolve issues promptly and professionally.
• Process customer orders, returns, and exchanges according to company procedures.
• Follow up with customers regarding orders, deliveries, payments, and pending concerns.
• Coordinate with relevant departments to resolve customer issues and ensure timely solutions.
• Maintain confidentiality of customer and company information.
• Perform other customer service-related duties assigned by the line manager.

Qualifications & Experience

• Bachelor’s degree or equivalent qualification preferred.
• 1–2 years of experience in customer service, retail, call center, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good command of English and Urdu.
• Proficiency in MS Office and CRM.

📍 Location: DHA, Phase 6, Lahore