Customer Service Officer (Male) at Pak Fans and Home Appliances

Pak Fans and Home Appliances ‘re Hiring!

Customer Service Officer (Male)

📍 Location: DHA Phase 6 Lahore

Key Responsibilities

• Handle customer inquiries, complaints, and service requests via phone calls.
• Create and manage service jobs in the CRM system.
• Verify customer and product information, including warranty status.
• Coordinate with technicians, warehouse, and logistics teams.
• Keep customers updated on repair progress and service requests.
• Maintain accurate service records while ensuring excellent customer satisfaction.

Requirements

• Bachelor’s degree (preferred).
• 1–3 years of experience in customer service or call handling.
• Excellent verbal and written communication skills.
• Experience in handling customer complaints and service inquiries.
• Knowledge of MS Office; familiarity with CRM software is an advantage.
• Strong coordination, problem-solving, and interpersonal skills.

What We Offer

• Professional work environment.
• Career growth opportunities.
• Hands-on experience with CRM and customer service operations.
• Opportunity to work with a leading home appliances brand.