HIRING *CUSTOMER SUPPORT EXECUTIVE*
CashKar is a *Lahore-based r* ecommerce business building a smarter way to buy, sell and trade in mobile phones in Pakistan. Starting with iPhones, we combine Phonecheck diagnostics, clear condition grading and dedicated customer support so people can upgrade with confidence.
We’re looking for a knowledgeable, confident communicator to be the voice of CashKar for our online customers.
What you’ll do
Respond to customer queries over chat (social media DMs, website and WhatsApp) and phone calls
Guide customers on certified pre-owned iPhones, new iPhones, trade-ins and Guaranteed Buyback plans
Explain device grading, Phone check reports and warranty coverage clearly and honestly
Help customers evaluate their current phone and understand its trade-in value
Follow up on leads, convert enquiries into sales and keep customers updated until the order is complete
Record customer interactions and flag recurring questions or issues to the team
Maintain a professional, friendly tone that builds trust at every touchpoint
What we’re looking for
Strong knowledge of iPhones and Apple products (models, specs, iOS features, battery health, iCloud/Activation Lock, pricing across generations). This is mandatory.
Excellent English communication skills, both written and spoken
Your own laptop (required)
Comfortable handling live chats and phone calls at the same time
Patient, confident and good at turning technical details into simple answers
Ownership mindset: you see a query through to resolution
Basic computer skills and comfort with chat tools and CRMs
Prior customer support, sales or e-commerce experience is a plus
Being an iPhone user is a plus
What we offer
Salary: PKR 70,000 to 80,000 per month
Working hours: 9:30 AM to 6:00 PM
Work closely with an experienced commercial and technology team