Company: MUSHQ
Position: Customer Service Representative (CSR)
Location: DHA Phase 6, Lahore
Job Type: Full-Time
MUSHQ is looking for a Customer Service Representative (CSR) to assist valued customers with inquiries and issues related to products and services across phone calls, WhatsApp, live chat, email, and other communication channels.
Key Responsibilities:
Respond to customer inquiries through phone, WhatsApp, email, live chat, and other channels.
Provide accurate information regarding products, services, prices, orders, and company policies.
Handle customer complaints and resolve issues promptly and professionally.
Process customer orders, requests, returns, and exchanges according to company procedures.
Follow up with customers regarding orders, deliveries, payments, and pending concerns.
Coordinate with relevant departments to ensure timely resolution of customer issues.
Maintain confidentiality of customer and company information.
Perform other customer service-related duties assigned by the line manager.
Qualifications & Experience:
Bachelor’s degree or equivalent qualification preferred.
1–2 years of experience in customer service, retail, call center, or a similar role.
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving abilities.
Good command of English and Urdu.
Proficiency in MS Office and CRM systems.