System Support Engineer (VoIP & IT Support) at PRG Pakistan

🚀 PRG Pakistan is Hiring: System Support Engineer (VoIP & IT Support)

📍 Location: Lahore, Pakistan

🕖 Shift: 7:00 PM – 4:00 AM (PKT)

💼 Type: Full-time

Role Overview

PRG is looking for a skilled System Support Engineer to manage VoIP systems and provide end-user support. You’ll work with Vonage & Dialpad, troubleshoot network/voice issues, and deliver excellent technical support.

Key Skills & Responsibilities

Administer and support Vonage Business Cloud & Dialpad

Configure VoIP phones, extensions, IVRs, call queues, and DIDs

Troubleshoot call quality and network issues (SIP, RTP, QoS)

Provide end-user and remote support

Manage users, licenses, and system documentation

Create reports and dashboards using advanced Excel

Handle tickets via Jira / Mojo Helpdesk / ServiceNow

Requirements

Bachelor’s in IT/CS or related field

2–3 years of VoIP or IT support experience

Strong networking fundamentals (TCP/IP, DNS, DHCP, VLANs)

Excellent spoken & written English

Nice to Have

Vonage/Dialpad, CCNA, or Network+ certification

Contact center or SIP trunking experience